/**
 * Customer Care — calm, professional UI (RTL-safe).
 */
:root {
  --sd-sidebar-bg: #ffffff;
  --sd-sidebar-border: #e2e8f0;
  --sd-sidebar-text: #475569;
  --sd-sidebar-text-active: #0f172a;
  --sd-sidebar-active-bg: #e0f2f1;
  --sd-sidebar-active-accent: #0d9488;
  --sd-sidebar-hover: #f1f5f9;
  --sd-sidebar-section: #94a3b8;
  --sd-body-bg: #f1f5f9;
  --sd-card-bg: #ffffff;
  --sd-border: #e2e8f0;
  --sd-text: #1e293b;
  --sd-text-muted: #64748b;
  --sd-primary: #0d9488;
  --sd-primary-hover: #0f766e;
  --sd-primary-soft: #ccfbf1;
  --sd-success: #059669;
  --sd-warning: #d97706;
  --sd-danger: #dc2626;
  --sd-info: #0284c7;
  --sd-radius: 0.625rem;
  --sd-radius-sm: 0.375rem;
  --sd-shadow: 0 1px 2px rgba(15, 23, 42, 0.05);
  --sd-shadow-md: 0 4px 12px rgba(15, 23, 42, 0.06);
  --sd-sidebar-width: 252px;
  --sd-navbar-height: 60px;
  --sd-font: "IBM Plex Sans Arabic", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
}

html[dir="rtl"] .sd-metric-label,
html[dir="rtl"] .sd-card-header,
html[dir="rtl"] .sd-table th,
html[dir="rtl"] .sd-nav-section {
  text-transform: none;
  letter-spacing: 0;
}

body.sd-app {
  font-family: var(--sd-font);
  background-color: var(--sd-body-bg);
  color: var(--sd-text);
  min-height: 100vh;
  -webkit-font-smoothing: antialiased;
}

/* Layout */
.sd-wrapper {
  display: flex;
  min-height: 100vh;
}

.sd-sidebar {
  width: var(--sd-sidebar-width);
  min-height: 100vh;
  max-height: 100vh;
  background: var(--sd-sidebar-bg);
  border-inline-end: 1px solid var(--sd-sidebar-border);
  color: var(--sd-sidebar-text);
  position: fixed;
  inset-block-start: 0;
  inset-inline-start: 0;
  z-index: 1040;
  transition: transform 0.22s ease;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  box-shadow: var(--sd-shadow);
}

.sd-main {
  flex: 1;
  margin-inline-start: var(--sd-sidebar-width);
  min-width: 0;
  display: flex;
  flex-direction: column;
  min-height: 100vh;
}

body.sd-sidebar-collapsed .sd-sidebar {
  transform: translateX(calc(-1 * var(--sd-sidebar-width)));
}

html[dir="rtl"] body.sd-sidebar-collapsed .sd-sidebar {
  transform: translateX(var(--sd-sidebar-width));
}

body.sd-sidebar-collapsed .sd-main {
  margin-inline-start: 0;
}

.sd-sidebar-overlay {
  position: fixed;
  inset: 0;
  background: rgba(15, 23, 42, 0.35);
  z-index: 1035;
  opacity: 0;
  visibility: hidden;
  transition: opacity 0.2s, visibility 0.2s;
}

.sd-sidebar-overlay.show {
  opacity: 1;
  visibility: visible;
}

@media (max-width: 991.98px) {
  .sd-sidebar {
    transform: translateX(calc(-1 * var(--sd-sidebar-width)));
  }
  html[dir="rtl"] .sd-sidebar {
    transform: translateX(var(--sd-sidebar-width));
  }
  .sd-sidebar.show {
    transform: translateX(0);
  }
  .sd-main {
    margin-inline-start: 0 !important;
  }
}

/* Brand */
.sd-brand {
  padding: 1.125rem 1rem;
  display: flex;
  align-items: center;
  gap: 0.75rem;
  border-bottom: 1px solid var(--sd-sidebar-border);
}

.sd-brand-mark {
  width: 40px;
  height: 40px;
  border-radius: var(--sd-radius-sm);
  background: var(--sd-primary-soft);
  color: var(--sd-primary);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.125rem;
  flex-shrink: 0;
}

.sd-brand-title {
  font-size: 1rem;
  font-weight: 700;
  color: var(--sd-sidebar-text-active);
  line-height: 1.2;
}

.sd-brand-sub {
  font-size: 0.6875rem;
  color: var(--sd-sidebar-section);
  margin-top: 0.125rem;
}

/* Nav */
.sd-nav {
  flex: 1;
  padding: 0.5rem 0 1rem;
}

.sd-nav-section {
  font-size: 0.6875rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--sd-sidebar-section);
  padding: 0.875rem 1rem 0.35rem;
  margin-top: 0.25rem;
}

.sd-nav .nav-link {
  color: var(--sd-sidebar-text);
  padding: 0.5rem 0.75rem;
  margin: 0.125rem 0.5rem;
  border-radius: var(--sd-radius-sm);
  display: flex;
  align-items: center;
  gap: 0.625rem;
  font-size: 0.875rem;
  font-weight: 500;
  border-inline-start: 3px solid transparent;
  transition: background 0.15s, color 0.15s, border-color 0.15s;
}

.sd-nav .nav-link:hover {
  background: var(--sd-sidebar-hover);
  color: var(--sd-sidebar-text-active);
}

.sd-nav .nav-link.active {
  background: var(--sd-sidebar-active-bg);
  color: var(--sd-primary);
  border-inline-start-color: var(--sd-sidebar-active-accent);
  font-weight: 600;
}

.sd-nav-icon {
  width: 1.25rem;
  text-align: center;
  font-size: 1.05rem;
  flex-shrink: 0;
  opacity: 0.85;
}

.sd-nav-label {
  flex: 1;
  min-width: 0;
}

.sd-nav-badge {
  background: var(--sd-danger) !important;
  font-size: 0.65rem;
  padding: 0.2em 0.5em;
}

.sd-sidebar-footer {
  border-top: 1px solid var(--sd-sidebar-border);
  padding: 0.5rem;
  margin-top: auto;
}

.sd-profile-link {
  margin: 0 !important;
}

.sd-avatar {
  width: 2rem;
  height: 2rem;
  border-radius: 50%;
  background: var(--sd-primary);
  color: #fff;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 0.75rem;
  font-weight: 700;
}

/* Navbar */
.sd-navbar {
  min-height: var(--sd-navbar-height);
  background: rgba(255, 255, 255, 0.92);
  backdrop-filter: blur(8px);
  border-bottom: 1px solid var(--sd-border);
  padding: 0.5rem 1rem;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.75rem;
  position: sticky;
  top: 0;
  z-index: 1030;
  box-shadow: var(--sd-shadow);
  overflow: visible;
}

.sd-navbar-start,
.sd-navbar-end {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  min-width: 0;
}

.sd-navbar-end {
  flex-shrink: 0;
}

.sd-navbar-heading {
  min-width: 0;
}

.sd-navbar-title {
  font-size: 1rem;
  font-weight: 600;
  color: var(--sd-text);
  line-height: 1.25;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.sd-icon-btn {
  width: 38px;
  height: 38px;
  padding: 0;
  border: 1px solid var(--sd-border);
  border-radius: var(--sd-radius-sm);
  background: #fff;
  color: var(--sd-text-muted);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  text-decoration: none;
  transition: background 0.15s, color 0.15s, border-color 0.15s;
}

.sd-icon-btn:hover {
  background: var(--sd-sidebar-hover);
  color: var(--sd-primary);
  border-color: #cbd5e1;
}

.sd-notif-dot {
  position: absolute;
  top: 6px;
  inset-inline-end: 6px;
  width: 8px;
  height: 8px;
  background: var(--sd-danger);
  border-radius: 50%;
  border: 2px solid #fff;
}

.sd-desktop-notif-banner {
  position: fixed;
  bottom: 1.25rem;
  left: 50%;
  transform: translateX(-50%);
  z-index: 1085;
  max-width: min(36rem, calc(100vw - 2rem));
  margin: 0;
  border: none;
}

.sd-lang-form {
  margin: 0;
}

.sd-user-lang-item {
  list-style: none;
}

.sd-user-lang {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.75rem;
  padding: 0.35rem 0.5rem;
}

.sd-user-lang-label {
  font-size: 0.8125rem;
  color: var(--sd-text-muted);
  white-space: nowrap;
}

.sd-user-lang-options {
  display: flex;
  padding: 2px;
  background: var(--sd-body-bg);
  border: 1px solid var(--sd-border);
  border-radius: 999px;
}

.sd-user-lang-options .sd-lang-form {
  display: flex;
}

.sd-user-lang-btn {
  border: none;
  background: transparent;
  padding: 0.2rem 0.7rem;
  font-size: 0.75rem;
  font-weight: 600;
  border-radius: 999px;
  color: var(--sd-text-muted);
  line-height: 1.5;
  cursor: pointer;
  transition: background 0.15s ease, color 0.15s ease, box-shadow 0.15s ease;
}

.sd-user-lang-btn:hover {
  color: var(--sd-text);
}

.sd-user-lang-btn.is-active {
  background: #fff;
  color: var(--sd-primary);
  box-shadow: var(--sd-shadow);
}

.sd-navbar-dialer {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  padding-inline-end: 0.5rem;
  border-inline-end: 1px solid var(--sd-border);
}

.sd-user-btn {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.25rem 0.5rem 0.25rem 0.25rem;
  border: 1px solid var(--sd-border);
  border-radius: 999px;
  background: #fff;
  color: var(--sd-text);
  cursor: pointer;
  line-height: 1.2;
  white-space: nowrap;
}

.sd-user-btn::after {
  margin-inline-start: 0.25rem;
}

.sd-user-avatar {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: var(--sd-primary);
  color: #fff;
  font-size: 0.75rem;
  font-weight: 700;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.sd-user-name {
  font-size: 0.8125rem;
  font-weight: 600;
  max-width: 140px;
}

.sd-user-role {
  font-size: 0.6875rem;
  color: var(--sd-text-muted);
  line-height: 1.2;
}

.sd-dropdown {
  border: 1px solid var(--sd-border) !important;
  border-radius: var(--sd-radius) !important;
  padding: 0.35rem;
  min-width: 11rem;
}

.sd-dropdown .dropdown-item {
  border-radius: var(--sd-radius-sm);
  font-size: 0.875rem;
  padding: 0.45rem 0.75rem;
}

.sd-content {
  flex: 1;
  padding: 1.25rem 1.5rem 1.5rem;
  max-width: 1680px;
  width: 100%;
  margin-inline: auto;
}

.sd-alert {
  border: none;
  border-radius: var(--sd-radius);
  box-shadow: var(--sd-shadow);
}

/* Cards */
.sd-card {
  background: var(--sd-card-bg);
  border: 1px solid var(--sd-border);
  border-radius: var(--sd-radius);
  box-shadow: var(--sd-shadow);
}

.sd-card-header {
  padding: 0.875rem 1.25rem;
  border-bottom: 1px solid var(--sd-border);
  font-weight: 600;
  font-size: 0.9375rem;
  background: #fafbfc;
  border-radius: var(--sd-radius) var(--sd-radius) 0 0;
}

.sd-card-body {
  padding: 1.25rem;
}

/* Page header */
.sd-page-header {
  margin-bottom: 1.25rem;
}

.sd-page-title {
  font-size: 1.375rem;
  font-weight: 700;
  color: var(--sd-text);
  margin: 0;
  letter-spacing: -0.02em;
}

.sd-page-subtitle {
  color: var(--sd-text-muted);
  font-size: 0.875rem;
  margin-top: 0.25rem;
}

.sd-breadcrumb {
  font-size: 0.8125rem;
  margin-bottom: 0.35rem;
}

.sd-breadcrumb a {
  color: var(--sd-text-muted);
  text-decoration: none;
}

.sd-breadcrumb a:hover {
  color: var(--sd-primary);
}

/* Metrics */
.sd-metric {
  border-radius: var(--sd-radius);
  padding: 1.125rem 1.25rem;
  background: var(--sd-card-bg);
  border: 1px solid var(--sd-border);
  box-shadow: var(--sd-shadow);
  height: 100%;
  transition: box-shadow 0.15s;
}

.sd-metric:hover {
  box-shadow: var(--sd-shadow-md);
}

.sd-metric-label {
  font-size: 0.75rem;
  color: var(--sd-text-muted);
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

.sd-metric-value {
  font-size: 1.625rem;
  font-weight: 700;
  color: var(--sd-text);
  line-height: 1.2;
  margin-top: 0.25rem;
}

.sd-metric-icon {
  width: 44px;
  height: 44px;
  border-radius: var(--sd-radius-sm);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.125rem;
}

.sd-metric-purple .sd-metric-icon { background: #ede9fe; color: #7c3aed; }
.sd-metric-green .sd-metric-icon { background: #d1fae5; color: var(--sd-success); }
.sd-metric-amber .sd-metric-icon { background: #fef3c7; color: var(--sd-warning); }
.sd-metric-red .sd-metric-icon { background: #fee2e2; color: var(--sd-danger); }
.sd-metric-blue .sd-metric-icon { background: #e0f2fe; color: var(--sd-info); }
.sd-metric-teal .sd-metric-icon { background: var(--sd-primary-soft); color: var(--sd-primary); }

/* Dashboard */
.sd-dashboard-date-badge {
  display: inline-flex;
  align-items: center;
  padding: 0.5rem 1rem;
  border-radius: var(--sd-radius);
  background: var(--sd-primary-soft);
  color: var(--sd-primary);
  font-weight: 600;
  font-size: 0.9rem;
  border: 1px solid rgba(13, 148, 136, 0.2);
}

.sd-dashboard-hero-card {
  border-color: rgba(13, 148, 136, 0.2);
  background: linear-gradient(135deg, #faf8ff 0%, #fff 55%);
}

.sd-dashboard-live-card .sd-card-header {
  background: #f0fdf4;
}

.sd-dashboard-module {
  margin-bottom: 1.75rem;
  padding-bottom: 0.25rem;
  border-bottom: 1px solid var(--sd-border);
}

.sd-dashboard-module:last-of-type {
  border-bottom: none;
}

.sd-dashboard-module-header {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  margin-bottom: 1rem;
}

.sd-dashboard-module-icon {
  width: 40px;
  height: 40px;
  border-radius: var(--sd-radius-sm);
  background: var(--sd-primary-soft);
  color: var(--sd-primary);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.125rem;
  flex-shrink: 0;
}

.sd-dashboard-module-title {
  font-size: 1.125rem;
  font-weight: 700;
  margin: 0;
  color: var(--sd-text);
}

.sd-dashboard-activity .list-group-item {
  border-color: var(--sd-border);
}

.sd-dashboard-activity-icon {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  font-size: 0.95rem;
}

.sd-dashboard-activity-ticket { background: #fef3c7; color: var(--sd-warning); }
.sd-dashboard-activity-task { background: #d1fae5; color: var(--sd-success); }
.sd-dashboard-activity-customer { background: #ede9fe; color: #7c3aed; }
.sd-dashboard-activity-call { background: #e0f2fe; color: var(--sd-info); }

.sd-table.sd-table-sm td {
  padding: 0.5rem 1rem;
  font-size: 0.875rem;
}

/* Filter bar */
.sd-filter-bar {
  background: var(--sd-card-bg);
  border: 1px solid var(--sd-border);
  border-radius: var(--sd-radius);
  padding: 1rem 1.25rem;
  margin-bottom: 1.25rem;
  box-shadow: var(--sd-shadow);
}

.sd-bulk-bar {
  background: var(--sd-primary-soft);
}

/* Tables */
.sd-table-wrap {
  background: var(--sd-card-bg);
  border: 1px solid var(--sd-border);
  border-radius: var(--sd-radius);
  overflow: hidden;
  box-shadow: var(--sd-shadow);
}

.table.sd-table {
  margin-bottom: 0;
}

.table.sd-table thead th {
  background: #f8fafc;
  font-size: 0.6875rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--sd-text-muted);
  border-bottom: 1px solid var(--sd-border);
  white-space: nowrap;
  padding: 0.75rem 1rem;
}

.table.sd-table tbody td {
  vertical-align: middle;
  font-size: 0.875rem;
  padding: 0.75rem 1rem;
}

.table.sd-table tbody tr:hover {
  background: #f8fafc;
}

/* Badges */
.sd-badge {
  display: inline-flex;
  align-items: center;
  padding: 0.2rem 0.55rem;
  border-radius: 999px;
  font-size: 0.75rem;
  font-weight: 600;
}

.sd-badge-soft-primary { background: var(--sd-primary-soft); color: var(--sd-primary); }
.sd-badge-soft-success { background: #d1fae5; color: var(--sd-success); }
.sd-badge-soft-warning { background: #fef3c7; color: var(--sd-warning); }
.sd-badge-soft-danger { background: #fee2e2; color: var(--sd-danger); }
.sd-badge-soft-secondary { background: #f1f5f9; color: #475569; }

/* Tabs */
.sd-tabs .nav-link {
  color: var(--sd-text-muted);
  border: none;
  border-bottom: 2px solid transparent;
  padding: 0.65rem 1rem;
  font-weight: 500;
  font-size: 0.875rem;
  border-radius: 0;
}

.sd-tabs .nav-link:hover {
  color: var(--sd-primary);
}

.sd-tabs .nav-link.active {
  color: var(--sd-primary);
  border-bottom-color: var(--sd-primary);
  background: transparent;
}

/* Timeline */
.sd-timeline {
  position: relative;
  padding-inline-start: 1.5rem;
}

.sd-timeline::before {
  content: "";
  position: absolute;
  inset-inline-start: 0.35rem;
  top: 0;
  bottom: 0;
  width: 2px;
  background: var(--sd-border);
}

.sd-timeline-item {
  position: relative;
  padding-bottom: 1.25rem;
}

.sd-timeline-item::before {
  content: "";
  position: absolute;
  inset-inline-start: -1.2rem;
  top: 0.35rem;
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: var(--sd-primary);
  border: 2px solid var(--sd-card-bg);
  box-shadow: 0 0 0 2px var(--sd-border);
}

/* Forms */
.sd-form-section-title {
  font-size: 0.75rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--sd-text-muted);
  margin-bottom: 1rem;
  padding-bottom: 0.5rem;
  border-bottom: 1px solid var(--sd-border);
}

.sd-form-card .form-label {
  font-size: 0.8125rem;
  font-weight: 600;
  color: var(--sd-text);
}

.sd-form-card .form-control,
.sd-form-card .form-select {
  border-radius: var(--sd-radius-sm);
  border-color: var(--sd-border);
}

.sd-form-card .form-control:focus,
.sd-form-card .form-select:focus {
  border-color: var(--sd-primary);
  box-shadow: 0 0 0 0.2rem rgba(13, 148, 136, 0.15);
}

.sd-form-modal .modal-content {
  border: 1px solid var(--sd-border);
  border-radius: var(--sd-radius);
  box-shadow: var(--sd-shadow-md);
}

.sd-form-modal .modal-header {
  padding: 1rem 1.25rem 0.5rem;
}

.sd-form-modal .modal-body {
  padding: 0.75rem 1.25rem 1rem;
}

.sd-form-modal .modal-footer {
  padding: 0 1.25rem 1.25rem;
  gap: 0.5rem;
}

.sd-form-modal .modal-title {
  font-size: 1.05rem;
}

/* Empty state */
.sd-empty {
  text-align: center;
  padding: 3rem 1.5rem;
  color: var(--sd-text-muted);
}

.sd-empty-icon {
  font-size: 2.5rem;
  opacity: 0.35;
  margin-bottom: 0.75rem;
}

/* Footer */
.sd-footer {
  padding: 0.875rem 1.5rem;
  border-top: 1px solid var(--sd-border);
  background: var(--sd-card-bg);
  font-size: 0.8125rem;
  color: var(--sd-text-muted);
  text-align: center;
}

/* Buttons */
.btn-sd-primary {
  background: var(--sd-primary);
  border-color: var(--sd-primary);
  color: #fff;
  font-weight: 600;
}

.btn-sd-primary:hover,
.btn-sd-primary:focus {
  background: var(--sd-primary-hover);
  border-color: var(--sd-primary-hover);
  color: #fff;
}

.btn-outline-primary {
  --bs-btn-color: var(--sd-primary);
  --bs-btn-border-color: var(--sd-primary);
  --bs-btn-hover-bg: var(--sd-primary);
  --bs-btn-hover-border-color: var(--sd-primary);
}

.text-primary {
  color: var(--sd-primary) !important;
}

.bg-primary {
  background-color: var(--sd-primary) !important;
}

/* Login */
.sd-login-page {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  background: linear-gradient(145deg, #f1f5f9 0%, #e0f2f1 45%, #ccfbf1 100%);
  padding: 1.5rem;
}

.sd-login-card {
  max-width: 400px;
  width: 100%;
  border-radius: var(--sd-radius);
  box-shadow: var(--sd-shadow-md);
  border: 1px solid var(--sd-border) !important;
}

.sd-login-card .sd-brand-mark {
  width: 52px;
  height: 52px;
  margin: 0 auto 0.75rem;
  font-size: 1.35rem;
}

/* Customer detail */
.sd-customer-hero {
  background: linear-gradient(135deg, #ffffff 0%, #f8fafc 55%, #f0fdfa 100%);
  border: 1px solid var(--sd-border);
  border-radius: var(--sd-radius);
  box-shadow: var(--sd-shadow-md);
  padding: 1.25rem 1.5rem;
  margin-bottom: 1rem;
}

.sd-customer-hero-inner {
  display: flex;
  flex-wrap: wrap;
  gap: 1.25rem;
  align-items: flex-start;
}

.sd-customer-avatar {
  width: 4.5rem;
  height: 4.5rem;
  border-radius: var(--sd-radius);
  background: var(--sd-primary);
  color: #fff;
  font-size: 1.375rem;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  letter-spacing: 0.02em;
  box-shadow: 0 4px 14px rgba(13, 148, 136, 0.25);
}

.sd-customer-identity {
  flex: 1;
  min-width: min(100%, 16rem);
}

.sd-customer-name {
  font-size: 1.5rem;
  font-weight: 700;
  color: var(--sd-text);
  letter-spacing: -0.02em;
  margin: 0;
  line-height: 1.25;
}

.sd-customer-meta {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.5rem;
  margin-top: 0.5rem;
}

.customer-status-select {
  width: auto;
  min-width: 9.5rem;
  max-width: 14rem;
  font-size: 0.8125rem;
  font-weight: 600;
  padding: 0.2rem 1.75rem 0.2rem 0.6rem;
  border-radius: 999px;
  border-color: var(--sd-border);
  background-color: #fff;
  cursor: pointer;
}

.customer-status-select:disabled {
  opacity: 0.65;
  cursor: wait;
}

.customer-status-feedback {
  margin-inline-start: 0.25rem;
}

.sd-customer-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-top: 0.875rem;
}

.sd-customer-chip {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  padding: 0.35rem 0.75rem;
  background: #fff;
  border: 1px solid var(--sd-border);
  border-radius: 999px;
  font-size: 0.8125rem;
  color: var(--sd-text);
  text-decoration: none;
  transition: border-color 0.15s, color 0.15s;
}

.sd-customer-chip:hover {
  border-color: var(--sd-primary);
  color: var(--sd-primary);
}

.sd-customer-chip i {
  color: var(--sd-primary);
  font-size: 0.9rem;
}

.sd-customer-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-inline-start: auto;
  align-self: flex-start;
}

.sd-customer-tabs-wrap {
  position: relative;
  background: #f8fafc;
  border-bottom: 1px solid var(--sd-border);
}

.sd-customer-tabs-wrap::before,
.sd-customer-tabs-wrap::after {
  content: "";
  position: absolute;
  top: 0;
  bottom: 0;
  width: 1.25rem;
  pointer-events: none;
  z-index: 1;
}

.sd-customer-tabs-wrap::before {
  inset-inline-start: 0;
  background: linear-gradient(to var(--sd-gradient-inline-end, right), #f8fafc, transparent);
}

.sd-customer-tabs-wrap::after {
  inset-inline-end: 0;
  background: linear-gradient(to var(--sd-gradient-inline-start, left), #f8fafc, transparent);
}

[dir="rtl"] .sd-customer-tabs-wrap::before {
  --sd-gradient-inline-end: left;
}

[dir="rtl"] .sd-customer-tabs-wrap::after {
  --sd-gradient-inline-start: right;
}

.sd-customer-tabs {
  display: flex;
  flex-wrap: nowrap;
  gap: 0.35rem;
  overflow-x: auto;
  overscroll-behavior-x: contain;
  scrollbar-width: none;
  padding: 0.65rem 1rem;
  -webkit-overflow-scrolling: touch;
}

.sd-customer-tabs::-webkit-scrollbar {
  display: none;
}

.sd-customer-tabs .nav-item {
  flex-shrink: 0;
}

.sd-customer-tab {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  padding: 0.5rem 0.875rem;
  border: 1px solid var(--sd-border);
  border-radius: 999px;
  background: #fff;
  color: var(--sd-text-muted);
  font-size: 0.8125rem;
  font-weight: 600;
  line-height: 1.2;
  white-space: nowrap;
  cursor: pointer;
  transition: color 0.15s, background 0.15s, border-color 0.15s, box-shadow 0.15s;
}

.sd-customer-tab.nav-link {
  border-bottom: 1px solid var(--sd-border);
}

.sd-customer-tab i {
  font-size: 0.95rem;
  opacity: 0.85;
}

.sd-customer-tab:hover,
.sd-customer-tab:focus-visible {
  color: var(--sd-primary);
  border-color: #99f6e4;
  background: #fff;
  box-shadow: var(--sd-shadow);
}

.sd-customer-tab.active,
.sd-customer-tab.active:hover,
.sd-customer-tab.active:focus-visible {
  color: #fff;
  background: var(--sd-primary);
  border-color: var(--sd-primary);
  box-shadow: 0 2px 8px rgba(13, 148, 136, 0.28);
}

.sd-customer-tab.active i {
  opacity: 1;
}

.sd-customer-tab-label {
  line-height: 1.25;
}

.sd-customer-tab-count {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 1.25rem;
  height: 1.25rem;
  padding: 0 0.35rem;
  border-radius: 999px;
  font-size: 0.6875rem;
  font-weight: 700;
  line-height: 1;
  background: #e2e8f0;
  color: #475569;
}

.sd-customer-tab.active .sd-customer-tab-count {
  background: rgba(255, 255, 255, 0.22);
  color: #fff;
}

.sd-customer-workspace {
  background: var(--sd-card-bg);
  border: 1px solid var(--sd-border);
  border-radius: var(--sd-radius);
  box-shadow: var(--sd-shadow);
  overflow: hidden;
}

.sd-customer-workspace .tab-content {
  padding: 1.25rem;
}

.sd-detail-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(14rem, 1fr));
  gap: 1rem 1.5rem;
}

.sd-detail-field {
  display: flex;
  gap: 0.75rem;
  align-items: flex-start;
}

.sd-detail-field-icon {
  width: 2.25rem;
  height: 2.25rem;
  border-radius: var(--sd-radius-sm);
  background: var(--sd-primary-soft);
  color: var(--sd-primary);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  font-size: 1rem;
}

.sd-detail-field-label {
  font-size: 0.6875rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--sd-text-muted);
  margin-bottom: 0.15rem;
}

.sd-detail-field-value {
  font-size: 0.9375rem;
  font-weight: 500;
  color: var(--sd-text);
  word-break: break-word;
}

.sd-crm-panel {
  background: #f8fafc;
  border: 1px solid var(--sd-border);
  border-radius: var(--sd-radius-sm);
  padding: 1rem 1.125rem;
}

.sd-note-card {
  background: #fff;
  border: 1px solid var(--sd-border);
  border-inline-start: 3px solid var(--sd-primary);
  border-radius: var(--sd-radius-sm);
  padding: 0.875rem 1rem;
  margin-bottom: 0.75rem;
}

.sd-note-card-meta {
  font-size: 0.75rem;
  color: var(--sd-text-muted);
  margin-bottom: 0.35rem;
}

@media (max-width: 767.98px) {
  .sd-customer-actions {
    width: 100%;
    margin-inline-start: 0;
  }

  .sd-customer-hero {
    padding: 1rem;
  }

  .sd-customer-name {
    font-size: 1.25rem;
  }

  .sd-customer-tabs {
    padding: 0.5rem 0.75rem;
    gap: 0.3rem;
  }

  .sd-customer-tab {
    padding: 0.45rem 0.7rem;
    font-size: 0.75rem;
  }

  .sd-customer-tab i {
    font-size: 0.875rem;
  }

  .sd-customer-workspace .tab-content {
    padding: 1rem;
  }
}

/* Customer create / edit form */
.sd-customer-form-layout {
  align-items: flex-start;
}

.sd-form-panel {
  background: var(--sd-card-bg);
  border: 1px solid var(--sd-border);
  border-radius: var(--sd-radius);
  box-shadow: var(--sd-shadow);
  overflow: hidden;
}

.sd-form-panel + .sd-form-panel {
  margin-top: 1rem;
}

.sd-form-panel__head {
  display: flex;
  gap: 0.875rem;
  align-items: flex-start;
  padding: 1rem 1.25rem;
  background: linear-gradient(180deg, #fafbfc 0%, #fff 100%);
  border-bottom: 1px solid var(--sd-border);
}

.sd-form-panel__icon {
  width: 2.5rem;
  height: 2.5rem;
  border-radius: var(--sd-radius-sm);
  background: var(--sd-primary-soft);
  color: var(--sd-primary);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  font-size: 1.125rem;
}

.sd-form-panel__title {
  font-size: 0.9375rem;
  font-weight: 700;
  color: var(--sd-text);
  margin: 0;
  line-height: 1.3;
}

.sd-form-panel__desc {
  font-size: 0.8125rem;
  color: var(--sd-text-muted);
  margin: 0.2rem 0 0;
  line-height: 1.45;
}

.sd-form-panel__body {
  padding: 1.25rem;
}

.sd-form-field {
  display: flex;
  gap: 0.75rem;
  align-items: flex-start;
}

.sd-form-field__icon {
  width: 2.25rem;
  height: 2.25rem;
  margin-top: 1.65rem;
  border-radius: var(--sd-radius-sm);
  background: var(--sd-primary-soft);
  color: var(--sd-primary);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  font-size: 1rem;
}

.sd-form-field__control {
  flex: 1;
  min-width: 0;
}

.sd-form-field__control .form-label {
  font-size: 0.8125rem;
  font-weight: 600;
  color: var(--sd-text);
  margin-bottom: 0.35rem;
}

.sd-form-field__control .form-control,
.sd-form-field__control .form-select {
  border-radius: var(--sd-radius-sm);
  border-color: var(--sd-border);
}

.sd-form-field__control .form-control:focus,
.sd-form-field__control .form-select:focus {
  border-color: var(--sd-primary);
  box-shadow: 0 0 0 0.2rem rgba(13, 148, 136, 0.15);
}

.sd-form-sidebar {
  position: sticky;
  top: calc(var(--sd-navbar-height, 56px) + 1rem);
  display: flex;
  flex-direction: column;
  gap: 1rem;
}

.sd-form-preview {
  background: linear-gradient(135deg, #ffffff 0%, #f8fafc 55%, #f0fdfa 100%);
  border: 1px solid var(--sd-border);
  border-radius: var(--sd-radius);
  box-shadow: var(--sd-shadow-md);
  padding: 1.25rem;
}

.sd-form-preview__inner {
  display: flex;
  gap: 1rem;
  align-items: flex-start;
}

.sd-form-preview__avatar {
  width: 3.5rem;
  height: 3.5rem;
  border-radius: var(--sd-radius);
  background: var(--sd-primary);
  color: #fff;
  font-size: 1.125rem;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  letter-spacing: 0.02em;
  box-shadow: 0 4px 14px rgba(13, 148, 136, 0.25);
  transition: background 0.2s;
}

.sd-form-preview__avatar.is-empty {
  background: #94a3b8;
  box-shadow: none;
}

.sd-form-preview__name {
  font-size: 1.125rem;
  font-weight: 700;
  color: var(--sd-text);
  margin: 0;
  line-height: 1.3;
  word-break: break-word;
}

.sd-form-preview__meta {
  font-size: 0.8125rem;
  color: var(--sd-text-muted);
  margin-top: 0.35rem;
}

.sd-form-preview__chips {
  display: flex;
  flex-wrap: wrap;
  gap: 0.4rem;
  margin-top: 0.75rem;
}

.sd-form-preview__chip {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  padding: 0.3rem 0.65rem;
  background: #fff;
  border: 1px solid var(--sd-border);
  border-radius: 999px;
  font-size: 0.75rem;
  color: var(--sd-text-muted);
}

.sd-form-preview__chip:not(.d-none) i {
  color: var(--sd-primary);
  font-size: 0.85rem;
}

.sd-form-actions-card {
  background: var(--sd-card-bg);
  border: 1px solid var(--sd-border);
  border-radius: var(--sd-radius);
  box-shadow: var(--sd-shadow);
  padding: 1.25rem;
}

.sd-form-actions-card .btn {
  font-weight: 600;
}

.sd-form-hints {
  background: #f8fafc;
  border: 1px solid var(--sd-border);
  border-radius: var(--sd-radius-sm);
  padding: 1rem 1.125rem;
  font-size: 0.8125rem;
  color: var(--sd-text-muted);
}

.sd-form-hints-title {
  font-size: 0.6875rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--sd-text);
  margin-bottom: 0.5rem;
}

.sd-form-hints ul {
  margin: 0;
  padding-inline-start: 1.15rem;
}

.sd-form-hints li + li {
  margin-top: 0.35rem;
}

@media (max-width: 991.98px) {
  .sd-form-sidebar {
    position: static;
  }

  .sd-form-actions-card .d-grid {
    flex-direction: row;
  }
}

/* Notifications */
.sd-notif-count {
  position: absolute;
  top: -5px;
  inset-inline-end: -5px;
  min-width: 1.125rem;
  height: 1.125rem;
  padding: 0 0.25rem;
  border-radius: 999px;
  background: var(--sd-danger);
  color: #fff;
  font-size: 0.625rem;
  font-weight: 700;
  line-height: 1.125rem;
  text-align: center;
  border: 2px solid #fff;
}

.sd-notif-dropdown {
  position: relative;
}

.sd-notif-dropdown .dropdown-menu {
  margin-top: 0.5rem;
  z-index: 1050;
}

.sd-notif-panel {
  width: min(22rem, calc(100vw - 1.5rem));
  max-height: min(28rem, calc(100vh - 5rem));
  overflow: hidden;
  border-radius: var(--sd-radius) !important;
}

.sd-notif-dropdown .dropdown-menu.sd-notif-panel.show {
  display: flex;
  flex-direction: column;
}

.sd-notif-panel-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 0.75rem;
  padding: 0.875rem 1rem;
  border-bottom: 1px solid var(--sd-border);
  background: #fafbfc;
}

.sd-notif-panel-title {
  font-size: 0.9375rem;
  font-weight: 700;
  color: var(--sd-text);
}

.sd-notif-panel-subtitle {
  font-size: 0.75rem;
  color: var(--sd-text-muted);
  margin-top: 0.1rem;
}

.sd-notif-panel-body {
  overflow-y: auto;
  flex: 1;
  min-height: 6rem;
}

.sd-notif-panel-footer {
  padding: 0.65rem 1rem;
  border-top: 1px solid var(--sd-border);
  background: #fafbfc;
  text-align: center;
}

.sd-notif-panel-item {
  display: flex;
  gap: 0.75rem;
  padding: 0.75rem 1rem;
  border-bottom: 1px solid var(--sd-border);
  text-decoration: none;
  color: inherit;
  transition: background 0.12s;
  cursor: pointer;
}

.sd-notif-panel-item:hover {
  background: #f8fafc;
}

.sd-notif-panel-item-unread {
  background: #f0fdfa;
}

.sd-notif-panel-item-unread:hover {
  background: #ecfdf5;
}

.sd-notif-panel-item:last-child {
  border-bottom: none;
}

.sd-notif-panel-item-body {
  flex: 1;
  min-width: 0;
}

.sd-notif-panel-item-title {
  font-size: 0.8125rem;
  font-weight: 600;
  color: var(--sd-text);
  margin: 0;
  line-height: 1.3;
}

.sd-notif-panel-item-message {
  font-size: 0.75rem;
  color: var(--sd-text-muted);
  margin: 0.2rem 0 0;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.sd-notif-panel-item-time {
  font-size: 0.6875rem;
  color: var(--sd-text-muted);
  white-space: nowrap;
  flex-shrink: 0;
}

.sd-notif-panel-empty {
  padding: 2rem 1rem;
  text-align: center;
  color: var(--sd-text-muted);
  font-size: 0.8125rem;
}

.sd-notif-icon {
  width: 2rem;
  height: 2rem;
  border-radius: var(--sd-radius-sm);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  font-size: 0.95rem;
}

.sd-notif-icon-ticket { background: #e0f2fe; color: var(--sd-info); }
.sd-notif-icon-task { background: #d1fae5; color: var(--sd-success); }
.sd-notif-icon-reminder { background: #fef3c7; color: var(--sd-warning); }
.sd-notif-icon-note { background: #ede9fe; color: #7c3aed; }
.sd-notif-icon-warning { background: #fee2e2; color: var(--sd-danger); }
.sd-notif-icon-follow { background: var(--sd-primary-soft); color: var(--sd-primary); }
.sd-notif-icon-info { background: #f1f5f9; color: #475569; }

.sd-notif-summary-pills {
  display: flex;
  gap: 0.5rem;
}

.sd-notif-summary-pill {
  display: flex;
  flex-direction: column;
  align-items: center;
  min-width: 4.5rem;
  padding: 0.5rem 0.75rem;
  background: var(--sd-card-bg);
  border: 1px solid var(--sd-border);
  border-radius: var(--sd-radius-sm);
}

.sd-notif-summary-pill-unread {
  border-color: #99f6e4;
  background: #f0fdfa;
}

.sd-notif-summary-value {
  font-size: 1.125rem;
  font-weight: 700;
  line-height: 1.2;
}

.sd-notif-summary-label {
  font-size: 0.6875rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--sd-text-muted);
  font-weight: 600;
}

.sd-notif-list-card {
  overflow: hidden;
}

.sd-notif-list .sd-notif-item {
  border-bottom: 1px solid var(--sd-border);
}

.sd-notif-list .sd-notif-item:last-child {
  border-bottom: none;
}

.sd-notif-item-inner {
  display: flex;
  gap: 0.875rem;
  padding: 1rem 1.25rem;
  align-items: flex-start;
}

.sd-notif-item-unread {
  background: linear-gradient(90deg, #f0fdfa 0%, #ffffff 100%);
  border-inline-start: 3px solid var(--sd-primary);
}

.sd-notif-item-body {
  flex: 1;
  min-width: 0;
}

.sd-notif-item-top {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 0.75rem;
}

.sd-notif-item-title {
  font-size: 0.9375rem;
  font-weight: 600;
  margin: 0;
  line-height: 1.35;
}

.sd-notif-item-time {
  font-size: 0.75rem;
  color: var(--sd-text-muted);
  white-space: nowrap;
}

.sd-notif-item-message {
  font-size: 0.875rem;
  color: var(--sd-text-muted);
  margin: 0.35rem 0 0.5rem;
}

.sd-notif-item-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  align-items: center;
}

.sd-notif-item-actions {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 0.25rem;
  flex-shrink: 0;
}

@media (max-width: 575.98px) {
  .sd-notif-item-inner {
    flex-wrap: wrap;
    padding: 0.875rem 1rem;
  }

  .sd-notif-item-actions {
    flex-direction: row;
    width: 100%;
    justify-content: flex-end;
    padding-inline-start: 2.875rem;
  }
}

@media (max-width: 575.98px) {
  .sd-content {
    padding: 1rem;
  }
  .sd-navbar-end {
    gap: 0.35rem;
  }
}